Terms and Conditions

P r é v u . L o n d o n L i m i t e d - Trading as P r é v u .
Company Number - 09433893
VAT - 219 1827 05
Delivery Policy

Each order placed is normally sent on a next day service but to be sure of this, select the next day delivery should you wish to guarantee this. Orders can however take between 7 and 10 days to receive if the item is out of stock but you will be notified of this via email at confirmation. Deliveries are made Interlink Express/DPD depending on the service paid for. Discount Codes cannot be used against discounted or sale items and P r é v u . reserves the right to invoice the extra amount should a code be used. Certain items and sizes are made to order, However we will specify in your confirmation e-mail and will outline a clearer delivery period for your order. Please be aware that during very busy periods (seasonal holidays, sale periods and promotional days, that whilst every attempt will be made to dispatch your item on the chosen delivery paid for at time of purchase, Orders are processed in the order in which they came and a backlog of orders can cause delays, Of course, the extra postage will be refunded and we can only apologise for the inconvenience caused. 

Privacy Policy

We do not store credit card details nor do we share customer details with any 3rd parties.

Returns / Cancelation Policy
We are happy to offer an exchange within 28 days of delivery or a full refund.
Please ensure that the items are returned in their original packaging and with any labels, tags and hygiene seals still attached.
Returns that do not meet our policy will not be accepted and be returned back to you.
Once we have received your items, you will receive an acknowledgment email. We will issue a refund excluding any shipping costs your original payment method and in the original currency within 5 working days.

*Please note that promotional offers (Black Friday, Cyber Monday, Promotional Codes) warrant the sale as final and cannot be refunded, They are however exchangeable. 

Please send returns to :
P r é v u . S t u d i o s . Unit H, 38 - 50 Pritchards Road, London, E29AP, UK. 
Notify us of your return, and we will endeavour to deal with it promptly.
Please include your original sales invoice and please add notes to the invoice of your preferred return (Refund / Exchange). P r é v u . reserves the right to withdraw return rights should a product be sent back without the original tags and original sales invoice. Please contact us if you need further information about returning or exchanging a product.
p r é v u .